PRIVACY POLICY

This website is operated on behalf and benefit of [COMPANY NAME] by Whocanfixmycar.com Ltd., using the Wix.com Ltd.’s website builder.   

[COMPANY NAME] are committed to preserving the privacy of all visitors to this website. 

Please read the following privacy policy carefully to understand how [COMPANY NAME] collect, use and protect information that you provide to Us, how this data might be shared, and  what choices you have in how this data may be used by Us. This policy also contains sections regarding how you can contact Us, withdraw your consent and how you can request information on what is held by Us about you.

Important notice: If you use this website or the website and services of Whocanfixycar.com, you should read this notice to understand how We and Whocanfixmycar.com will handle your personal data.

This Privacy Policy should be read in conjunction with the website Terms & Conditions and any capitalised term not defined in this Privacy Policy shall have the meaning given to that term in the website Terms and Conditions

 

1. Who we are

The Website is operated for the benefit of [Company Name] ("We", "Us" ) by Whocanfixmycar.com Ltd.   Please see the terms and conditions for registered office of Whocanfixmycar.com, and the trading address/registered office of {Company Name].

We are the Data Controller for personal information you post on our website via forms on our website.  Links to enable you to book into our garage will take you to the Whocanfixmycar.com Website where you will be required to consent separately to their Terms and Conditions and Privacy Policies.  We are Co-Data Controller for data we receive regarding your booking when done through the Whocanfixmcyar.com Website.  

Please see how to contact Us below, or Whocanfimxycar.com Ltd.

 

2. How We collect and receive your information

We collect information to provide you with various services and also to improve the website and services. The information We collect can range from an email address to information on how you interacted with the website and used our services. Further details about how We collect personal data, as well as the types of personal data We collect, are set out below.
 

We collect information in the following ways:

Via a Contact Form

  • If you choose to contact Us via the website, you can do so via the ‘Contact Us’ form, or similar forms on our Website. In posting data to this form, you are consenting to share this information with Us.  Information that will be shared with Us includes:

  • Your Name

  • Your Email Address

  • Comments and statements, you type into the ‘Add a Message Box’

  • Booking with Us

If you decide to book in with us, we will transfer you to our booking website, Whocanfixmycar.com.  This site operates on its own Terms and Conditions, Privacy Policy and Cookies Policy. In placing a booking you will be required to consent to their Term and Conditions of use.  If you do not wish to do so, you will not be able to use the booking capability of this Website.  

Information that will be collected, and used in this booking include your name, email address telephone number, car registration number, postcode and details of the work you need to be undertaken.   Information shared with Us will include your name, telephone number, telephone number, car registration number, postcode and details of the work you need to be undertaken.  We may communicate with you through the Whocanfixmycar.com Website.  If so, details of our communication will be stored in this Website.

If you leave feedback relating to your booking and the proceeding work done by Us, the information will be stored in the Whocanfimxycar.com Website, and maybe reproduced on our Website.
 

  • Telephone Calls
    If you call us, we may keep information related to that call in various systems or written format.  We may record your telephone conversation with Us.  If this is the case, we will inform you beforehand and you will have the choice to continue.   
    This could include monitoring, recording, transcribing, storing and using communication between Drivers and Mechanics and with WCFMC. It may also mean that Drivers, Mechanics and others that call WCFMC offices or WCFMC personnel may have their contact information recorded in our systems or telecommunication devices. This includes any information you may leave in a voicemail when calling WCFMC offices or personnel.

  • Site usage
    When you use our Website and Services We may collect information about how you interacted with our Website, including information that your browser sends when you visit a website. This log data may include your Internet Protocol address, the address of the web page you visited before using our services, and the date and time of use of our services.  This information may also be stored by Wix.com Ltd.  
    We may use third party tools, including ones that Wix.com Ltd. provide, that whilst they do not identify specific users of our site, aggregate user behaviour in interacting with our Website and services. These tools may provide information including addresses of web pages visited before using our services and the devices and browsers used to access our Website. This data may include geo-location information as provided by these third parties.
    One of the tools we use is Google Analytics. Please see click here on how Google Analytics uses your data https://policies.google.com.

  • Third party data
    In booking with Us, we will use the Whocanfixmycar.com website and booking technology.  This   may also receive information from their partners or others that they use to make the booking services more effective, tailored, and more useful to you. This might be aggregate level information such as which post codes go with which city, or it might be more specific information, such as email address, name and profile information passed from Facebook on account registration via Facebook.
    This website is built using tools and services provide by Wix.com Ltd.  As such they may use services and partners to provide web services to ourselves in order to operate website.  Your information, whilst not intentionally stored with Wix.com Ltd. maybe used in aggregate to aid in the performance of this Website and Wix.com Ltd. services.

 

3. How We use your information and legal basis for doing so

Information is used in the following ways:

We use the information We collect from you when you use our Website or Services, to provide, maintain, protect and to improve our Website and Services.   Further information about the purposes for which we use your information and the legal basis for doing so are detailed below.

To provide our Website and Services and an enhanced user experience

Your information will be used to provide you with access to our Website and to supply you with Services you request. In particular:

If you choose to contact us via forms on this website, including the ‘Contact Us’ form, We will use your Name, Email, and comments in assessing your request, provide avenues to contact you.

If you choose to book in with us, you will be transferred to the Whocanfixmycar.com website, where your information will be used to help get you a quote and book in for the servicing or repair work you request.  Please see the Whocanfixmycar.com Privacy Notice on how they use your information.

Legal Basis:

This is often necessary in order to be able to fulfil our obligations under requests you make.

In other cases this is necessary for our legitimate interests (including managing our relationship you, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our Website and Services and improving our Website and Services).


To communicate with you by Email

We send a variety of emails to you, as consumers of services in our Website. These include other services you may have subscribed to or purchased..

Some of the emails We send you are part of the functionality of how the Website or the Whocanfixmycar.com website work, for instance Whocanfimxycar.com will send you information on your booking. We categorise emails of this nature as "transactional emails". They are intended to give you information in relation to the requests you are making and prompt a response from you to those requests.

Other types of emails that We may send you may be marketing-related emails.   This website does not send marketing email.   However if you choose to book in with us, you will be transferred to the Whocanfixmycar.com website, and If you register with Whocanfixmycar.com  and have consented to receive such information, Whocanfixmycar.com may use your details to provide you with, or permit selected third parties to provide you with, information about goods, services and offers that We feel may interest you.

For details on how to change your consent to receive these emails, refer to the Whocanfixmycar.com Your Rights and Choices section of the Whocanfixmycar.com Ltd Privacy Policy.

The other type of emails we may send to you is regarding interaction with [THE COMPANY] staff and may result in our requesting more information from you about certain matters, or providing you with an update on your car’s servicing or repair.

Legal Basis:

In the case of transactional emails, this is necessary in order to be able to fulfil our obligations under the contract Whocanfixmycar.com Ltd, ourselves and you.

Transactional emails (and emails responding to queries or requesting information) are also necessary for our legitimate interests (including to manage our relationship with you and to resolve queries and disputes).

To enable our users to communicate with us and each other by Telephone

As disclosed above, when booking with us, you will be asked to provide your telephone details to Whocanfixmycar.com , our booking agent, who will share your telephone details with us.  This is governed by the Privacy Policy of Whocanfixmcyar.com and by ourselves in this policy.  You will may use our telephone number, listed on the website to contact us by telephone.  

We may monitor, record, transcribe, store and use communication you and Us. We will only use this information for the following:

  • to help us in our provide the service you require;

  • for training purposes; and

  • for legal reasons, including regulatory requirements.

Legal Basis:

In some cases this is necessary in order to fulfil our obligations under our contract with you.

In other cases this is necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our Website and Services, improving our Website and Services and growing our business).

In some cases this may also be necessary to ensure compliance with our legal obligation.

For Feedback purposes

If you decide to leave feedback on your service/repair you received from us, via the Whocanfixmcyar.com website and their Feedback process (see the Feedback Policy. The content of that Feedback maybe published on our Website.   Additionally, of you leave feedback on us directly, the content maybe published on our Website.  We have the right to review such feedback and choose to publish or not publish feedback on our website.  

 

Legal Basis:

This is necessary for our legitimate interests (including studying how our customers use our Website and Services, and customer satisfaction in developing and improving our services and Website.

For Billing and Account Management purposes

We use your data to help administer your accounts.

We will use your information to process payments for the services you have contracted us to do and any other additional services you may purchase from Us.   Additional your vehicle registration or other identifiers maybe stored in relation to our account management, or be used to help us order parts or other services from our partners.

Legal Basis:

This is necessary in order to fulfil our obligations under our contract with you.

This is also necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes and keeping records).

Website Usage Analysis

Legal Basis:

This is necessary for our legitimate interests (including studying how customers use our Website and Services, improving our Website and Services and growing our business).

We may use and analyse the information We collect so that We can administer, support, improve, optimise and develop the Website and the products and services We offer. This information could be related to your activity on the Website, types of work listed, quotes, regional data, car make/model data 

Marketing

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

  • the use of cookies which capture your visits to our Website. Please refer to our Cookies Policy for more information; and

Legal Basis:

This is necessary for our legitimate interests (including studying how customers use our Website and Services, improving our Website and Services and growing our business through marketing to you or making you offers that we believe will interest you).

Other ways we may use your data

We may use your data to investigate, resolve and transfer complaints between parties.

We may receive, requests from official government/local government bodies and law enforcement authorities and to help Us identify and fix issues with our systems.

Legal Basis:

This is necessary for our legitimate interests (including resolving complaints and disputes, maintaining and improving our systems).

In some cases, this may be necessary to comply with legal obligations which we are subject to.

PLEASE NOTE: This policy is not intended to place any limits on what We do with data that is aggregated and de-identified, so it is no longer associated with an identifiable person.

PLEASE NOTE: As we indicate above, some processing of your personal data may be necessary to fulfil our contractual obligations to you. This includes processing your information to provide Services to you. If you do not provide this information, we may not be able to fulfil our contractual obligations to you.

4. How your information may be shared and with whom

Our employees who need to have access to your personal data will have access to it in order to provide Services to you and for the purposes detailed above. We will also share your information with other users of the Website and Services in the ways described in Section 2 (How We Use Your Information). We may also share your information with other third parties in the ways described below.

  • Whocanfixmycar.com Ltd.
    As mention above, this website is operation on behalf of [Company name] by Whocanfixmcyar.com Ltd.    This also uses Whocanfimxycar.com booking links to allow you to book in with us.  In order to do this you will be transferred to the Whocanfixmycar.com website, where you will be asked to create a booking and a Whocanfixmycar.com Driver account or sign in if you have a Driver account with them.   During that process you will be required to consent to their Terms and Conditions, and if you wish to receive marketing offer from Whocanfixmycar.com or their third party partners.   Please note if you have previously created a Driver account with Whocanfixmcyar.com you may change your consent setting to marketing at any point via their website.
    The Whocanfixmycar.com website will provide you with booking information and way to contact us via messaging and request your feedback on work done for you.

  • Third parties for marketing purposes
    If you have consented to receiving marketing information from selected third parties that We, [COMPANY NAME]  provide to you directly, We may share your information with third parties so that they can provide you with information about the products and services they offer.
    We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them.
    We do this by: the use of cookies which capture your visits to our Website. Please refer to our Cookies Policy for more information; and
    We may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. This is in our legitimate interests of sending you direct marketing. Our Cookies Policy explains how you can adjust your cookies preferences.

  • With our third-party service providers and agents
    We may allow third-party providers and contractors who supply services to Us or who process information on our behalf (for example our payment provider and website hosts, including Wix.com Ltd., and third parties who help us to develop and support our Website) access to your information limited to the extent that it is necessary for them to perform their services. We will make sure we have a contract in place with all such suppliers which satisfies the requirements of data protection laws. In particular, we will ensure that they keep your information secure and do not use it for their own purposes, unless you grant them permission to do so.

  • During changes to our business structure
    We may share your information with another organisation which buys our business or our assets or to whom We transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.

  • To comply with laws
    We will disclose your information if We are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided We can do so without breaching data protection laws.

  • In working with partners to offer Mechanics enhanced or further services, and to help manage our accounts
    If you are a Mechanic registered with Us and you have expressed your interest joining one of the various networks that We are deploying, then your contact information may be passed to the suitable network partner to help onboard you to that network.
    Your car registration number may be shared with our partners in order to.
    Help identify parts and other specific information related to your car make and model.
    Help identify jobs that Mechanics may be completed by purchasing parts related to your car registration number.
    Help provide reporting to those partners on what work is being done via our Website.
    To enforce our rights, prevent fraud, and for safety

To protect and defend the rights, property, or safety of [COMPANY NAME] or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

PLEASE NOTE: We may disclose or use aggregated and de-identified information for any purpose. For example, we may share aggregated and de-identified information with our partners or others for business or research purposes like telling a prospective Mechanic the number of Jobs available in a certain area, or partnering with a publisher to detail cost of servicing by make and model of car to its readers.

5. Cookie Policy

We use cookies and similar technologies to provide and support the Website and services.

Cookies are small text files which are transferred from the Website and stored on your computer's hard drive. They enable the Website and analytical software to assign stateful information to visitors at an individual level. Please refer to our Cookies Policy for details of the Cookies use on the Website.

By registering to use the Website you are consenting to Us using cookies in the ways described in our Cookies Policy.You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this Website

6. Our responsibilities

We are responsible for all use We make of the information you provide to Us and for ensuring that We only use and disclose your information in accordance with the terms of this Privacy Policy and applicable laws.

If you would like to then raise your concern to [COMPANY NAME] please contact Us at [EMAIL ADDRESS OF COMPANY]

7. Your rights and choices

We have to hold certain personal data about you, e.g. email addresses and telephone numbers, etc. However, we provide you with certain choices about how your personal data can be used. We will also operate in accordance with data protection laws in maintaining, protecting, and using your personal data and we will respect your rights under data protection laws.

Your Choices:

We give you the following choices when you use our Website and Services:

Opt-in/out of receiving marketing emails: You have the choice to opt-in or out of receiving any marketing email from Us and any third party at any time. To change your permissions for marketing email please see the attached link

Block Cookies: You have the choice on how your browser or mobile phone works with the Website. You may set your browser to block all cookies associated with our services. Please see our Cookie Policy for more information about this. However, it is important to note that the Website may not function properly if some or all of the cookies We use are disabled. For instance, how you can gain access to your account regularly.

Your Rights under data protection law:

Under data protection legislation you also have certain rights regarding your personal data. In particular, you have the right to:

  • Request access to any personal data we hold about you. In order to do this, you can submit a Subject Access Request Form to Us by post, You can request the form and the supporting evidence you will need to provide to prove your identity please email [COMPANY EMAIL ADDRESS] for information held with US and email  subjectaccessrequest@whocanfixmycar.com for information held with Whocanfixmycar.com.

  • Have any personal data which we hold about you which is inaccurate rectified or to have incomplete personal data completed. You can do that via updating your profile information, or requesting that changes be made in our systems via email. We might ask you to submit supporting evidence of your identity before We comply with any request.

  • Have personal data erased;

  • Have the processing of your personal data restricted (for example, if you think the data we hold about you is inaccurate you can ask us to stop processing it, until we will either correct it or confirm it is accurate);

  • Be provided with the personal data that you have supplied to us, in a portable format that can be transmitted to another data controller without difficulty;

  • Object to certain types of processing, including processing based on legitimate interests (see above), automated processing (which includes profiling) and processing for direct-marketing purposes; and

  • Not be subject to a decision that is based solely on automated processing which produces a legal effect or which has a similar significant effect for you.

For more information on what rights you have please see the Information Commissioners website at http://www.ico.gov.uk.

In order to exercise any of these rights you can to submit a request to us via email addresses above. We or Whocanfixmycar.com Ltd. might ask you to submit supporting evidence of your identity before We or Whocanfixmycar.com Ltd. may comply with any request.

Please consult the ICO website at http://www.ico.gov.uk. For further information concerning your rights, and under what conditions We or Whocanfixmycar.com Ltd. may refuse certain requests.

8. Security and Retention of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as We need it for the purposes set out in this policy, or as otherwise required by law. This means that personal data will be destroyed or erased from our systems when it is no longer required. For more information on how long certain types of data is likely to the kept before being destroyed please contact our Data Protection Manager.

9. Changes to privacy policy

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit the Website. If you continue to use our services after those changes are in effect, you agree to the revised policy.

10. Links from our website to others

If you follow a link from any part of the Website to another site, this policy will no longer apply.  This includes being linked to our booking platfrom provided on the Whocanfixmycar.com website.   We are not responsible for the information handling practices of third party sites and We encourage you to read the privacy policies appearing on those sites.

11. Transfers of Data Outside the European Economic Area (EEA)

We will not transfer your personal data outside the EEA unless such transfer is compliant with data protection laws. This means that we cannot transfer any of your personal data outside the EEA unless:

  • the EU Commission has decided that another country or international organisation ensures an adequate level of protection for your personal data;

  • the transfer of your personal data is subject to appropriate safeguards, which may include binding corporate rules or standard data protection clauses adopted by the EU Commission or EU-US Privacy Shield framework (see https://www.privacyshield.gov; or

  • one of the derogations under data protection laws applies (including if you explicitly consent to the proposed transfer).

We currently use a number of suppliers of IT services (including cloud- based services, hosting services and software development, support and maintenance services) who are based outside the EEA. All such suppliers have either entered into an agreement with us containing EU Commission approved data protection clauses, or they are signed up the EU/US Privacy Shield framework.

12. How to Contact Us

Feel free to contact Us if you have any questions about this policy or if you wish to exercise your information rights about any personal data you have shared with Us, or that we might hold.

For general enquires you can contact by email at [Company email address]

You can also write to Us at [COMPANY NAME], [COMPANY ADDRESS]

13. Right to make a complaint

If you have any issues with our processing of your personal data please contact us in the first instance and we will endeavour to resolve it for you. However, if you wish to make a formal complaint, you can contact the Information Commissioner's Office on 0303 123 1113 or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.